Yapama is part of Mitrelli Group. We are a Healthcare Commercial Company with operations in Angola, Ivory Coast and Senegal. Our portfolio includes distribution agreements of the most relevant global companies in Laboratory, Imaging and Medical Devices, broad spectrum of equipment, solutions, and services, from equipment and consumables supply, users training and education, ongoing onsite and remote maintenance, to more complex consultation and evaluation to complete department projects, including site planning.
We are looking to hire a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Here are the major interface domains for this role:
Legal entity: Mitrelli Projects, Lda Angola