About the job:

We are looking for an experienced and versatile HR Operations Manager to oversee and optimize the day-to-day HR operations, policies, and systems of the organization. This role requires a well-rounded HR generalist with strong experience across key HR functions, and the ability to work hands-on with Primavera for workforce planning, project-based HR coordination, and resource management.

The HR Operations Manager has oversight for multiple HR process areas. Primary responsibilities include management of Employee Lifecycle Events shared service processes, as well as the team of professionals who support these processes for the in Angola. The role will have a strong focus on both operational delivery and effective team management, ensuring outstanding levels of service to our internal customers and supporting the ongoing development of our services.

The ideal candidate is both strategic and operational, capable of managing processes while also contributing directly to project execution and HR service delivery.

Key Roles and Responsibilities:

• Oversee the HR operations team managing key HR processes and providing basic employee advisory and support for our employees in Angola.
•  Ensure HR data integrity and quality across key HR administrative services.
•  Drive and facilitate change to improve the stability, reliability, and scalability of HR operations.
• Collaborate closely with business partners such as payroll services, learning & development, and talent acquisition to ensure smooth HR service delivery.
• Manage a team working on both Core HR employee lifecycle processes, Visa and Payroll input: Team tasks include supporting the process of new joiners, absence management, leavers, and general HR-ticket enquiries, as well as monthly payroll input, processing and compliance checks.
• Monitor and report upon key SLAs, metrics and KPIs to drive the strongest possible output from the HR Operations team.
• Collaborative effectively with wider-HR teams across Partnering, Recruitment, Payroll, etc to ensure efficiency and effectiveness in all employee processes.
• Responsible in driving operational HR strategy for the team; removing problems and adopting a proactive approach to partner with the business and provide the best-possible employee experience.
• Communicate clearly with business leaders and stakeholders to inform and educate on HR strategy. In aim, to promote self-serve opportunities, improve HR presence, empower manages and remove obstacles.
• Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence.